Another Voice: Legislation is needed to protect call center jobs in New York
Call centers have historically provided solid, middle-class jobs for New York families. Workers are able to earn enough to provide for their families with, sometimes, enough left over for family vacations and college saving accounts for their kids.
Corporate greed combined with federal tax cuts that incentivize shipping jobs overseas, however, have encouraged companies like AT&T and Verizon to move these jobs away and outsource them abroad or to other areas of the country where they can pay workers less. In some countries, call centers pay as little as $2 an hour.